If you are not comfortable doing this, or run into errors, please let us know and we'll try to help the best we can. Please do NOT unplug or turn off the power to the dock during this process - you'll likely be left with an expensive doorstop.
If it needs to be updated, please update it. If the status says that things are up to date, excellent. (There's a blue download button halfway down the page). To make sure the Dock's firmware is up to date, please go to Dell's site at: Īnd download the updater. Several laptops have been reported to overheat when used with this dock. Referencesįor more information about Windows power states, see System Power States.Most ECN laptop docks are WD TB 19 series. If this doesn't work, restart the computer. When the issue occurs, the functionality of the devices can be restored by reattaching the Thunderbolt Dock.
Device Manager might show yellow exclamation points and Code 10, Code 24, or Code 43 for those devices. In this scenario, the devices stop working. During this activity, you plug or unplug the dock. The system enters or resumes from a Modern Standby, Hibernate (S4), or Soft Off (S5) power state.You connect the Thunderbolt Dock to the computer so that devices on the Thunderbolt Dock are enumerated.For example, a keyboard, mouse, and USB encryption key are attached. On a Thunderbolt Dock, several devices are attached. got a macbook pro (running catalina 10.15.7), connected to DELL-WD19TB and 2 monitors (DELL U3014) supporting resolution up to: 2560 x1600 connected to the WD19TB currently I cannot get both monitors to run the max resolution when extending.On a computer that's running any version of Windows 10 or Windows 11, you enable Fast Startup.(If you don't use the 3.5mm jacks, the USB audio driver is not needed. The USB dock itself is supported natively by Windows 10 and only the Ethernet NIC and the USB Audio controller for the legacy 3.5mm audio jacks of the WD19TB are the only drivers.
This article provides a workaround for an issue in which devices that are connected through a Thunderbolt Dock stop working after the computer resumes from a power state.Īpplies to: Windows Client Original KB number: 4532436 Symptoms The WD19TB/WD19TBS fully supports the Precision 5540.
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